Hootwin Casino Privacy Policy – How We Protect Your Personal Data in the UK

At Hootwin Casino, protecting the privacy and personal data of our players is a fundamental responsibility we take seriously. This Privacy Policy explains what information we collect, how we use it, and the rights you hold as a resident of the United Kingdom. We operate in full compliance with the UK General Data Protection Regulation (UK GDPR) and the Data Protection Act 2018. Reading this page will help you understand exactly how your data is handled every time you interact with our platform.

What Personal Data We Collect

When you register an account or use the services available at Hootwin Casino, we may collect several categories of personal information. This includes your full name, date of birth, residential address, email address, telephone number, and payment details. We also gather technical data such as your IP address, browser type, device identifiers, and session activity. In cases where identity verification is required under UK anti-money laundering regulations, we may request copies of official documents such as a passport or driving licence.

How We Use Your Information

Hootwin Casino processes your personal data for a number of lawful purposes. These include verifying your identity and age before you can play, processing deposits and withdrawals securely, providing customer support, and communicating account-related updates. We also use data to comply with our obligations under UK gambling law, including responsible gambling requirements enforced by the UK Gambling Commission. With your consent, we may send promotional offers and newsletters, which you can opt out of at any time.

We do not sell your personal data to third parties. However, we may share certain information with trusted service providers who assist us in operating our platform, such as payment processors, identity verification agencies, and fraud prevention services. All third parties we work with are bound by strict contractual obligations and must comply with applicable UK data protection law. We may also disclose information to regulatory authorities or law enforcement where legally required.

Data Retention

Your personal data is retained only for as long as is necessary to fulfil the purposes outlined in this policy or to comply with legal obligations. In line with UK gambling regulations, certain transaction and identity records must be retained for a minimum of five years following the end of your account relationship with us.

As a UK resident, you have a number of rights regarding your personal data. You may request access to the information we hold about you, ask for corrections, request deletion in certain circumstances, or object to specific types of processing. You also have the right to data portability and to withdraw consent where processing is based on consent. To exercise any of these rights, please contact our Data Protection Officer through our designated support channel.

Cookies

Hootwin Casino uses cookies and similar tracking technologies to enhance your browsing experience and analyse site performance. You can manage your cookie preferences through your browser settings or via the cookie consent tool available on our website.

Changes to This Policy

We may update this Privacy Policy from time to time to reflect changes in law or our practices. Any significant updates will be communicated to you directly. We encourage you to review this page periodically to stay informed about how we protect your data at Hootwin Casino.